The Journal

The Journal

All things Whisky & Cigars

All our stores are reopening!

All our stores are reopening!

31.05.2020

**All 3 of our stores will be open again as of Monday 29th June - See below for opening hours from 29.06.20 and store policies**

Whilst COVID-19 coronavirus still represents a risk to society, we at Robert Graham 1874 have spent time to put in place the following policy to ensure the wellbeing of customers and staff to “Stay Safe” and avoid the spread of the virus.

As of the 29th June our stores in Glasgow & Edinburgh will reopen their doors, and of course our Cambridge store is already open.
In light of this, we would ask that you make yourself familiar with and respect our guidelines to ensure that we not only offer you the highest customer service possible, but keep your safety as our priority.

The following has been put into place across our stores. Please also see below for specific information on your nearest stores trading hours, and any rules specific to them.

·         Social distancing marks in place to ensure 2 meter distance

·         Hand sanitising/ hand washing stations are in place for you the customer and staff to use.

·         All our staff members will have protective masks and disposable gloves.

·         All areas of the store have been cleaned and sanitised with special attention to all touch points within the store and is done on a regular basis.

·         We also want to remind customers that Robert Graham 1874 offers a click and collect service on our website. This will reduce your time within our stores. Once your order has been delivered to us, we will contact you by phone and, or email to advise you to collect your order at your leisure.

·         We will have a doorbell and entry system in place at each store were staff will let you in. Please be patient with our staff answering the door as they may have another customer inside, we will make sure we answer you as soon as we are available and ask that all customers minimise their time once instore.

·         Each store will have a maximum number of customers allowed into the store at any one time
*please see below for individual store details.

·         We ask that customers do not touch any of the products within store and our staff will handle all items for you especially cigars as we will be wearing protective gloves

·         We also ask that no customers enter our cigar humidors and remain at the entrances at a distance so our staff can talk you through our products and pick the best selection for you.

·         Our card contactless limits are now at £45 and therefore we would prefer you use a card for your transaction (we will still take cash payments however) to keep contact to a minimum.

 

Glasgow - 0141 248 7283 option 1

·         Will be open Monday to Saturday 10.30am – 5pm

·         A door bell is in place for customers to ring for staff to answer

·         We will allow the maximum of 2 customers into the store at any one time and we will have 2 members of staff on hand.

·         Social distancing marker will be placed outside store

·         A Perspex screen has been placed at the till point

·         Hand sanitising stations will be placed around the store for you the customers and staff.

 

Edinburgh - 0131 226 1874

·         Will be open Monday to Saturday 10.30am – 5pm

·         A door bell is in place for customers to ring for staff to answer

·         We will allow the maximum of 1 customer into the store at any one time and we will have 1 member of staff on hand.

·         Social distancing marker will be placed outside store

·         A Perspex screen has been placed at the till point

·         Hand sanitising stations will be placed around the store for you our customers and staff.

 

Cambridge - 01223 354459

·         Will be open Monday to Saturday 10am – 6pm & Sunday 12-5.30pm

·         A door bell is in place for customers to ring for staff to answer

·         We will allow the maximum of 1 customer into the store at any one time and we will have 1 member of staff on hand.

·         Social distancing marker will be placed outside store

·         A Perspex screen has been placed at the till point

·         Hand sanitising stations will be placed around the store for you our customers and staff.

·         Customers will not be allowed to sample in the lounge until it is safe to do so, and we will be guided by our local Governments.

·         Customers will be asked to enter on the Sussex street entrance and exit through the Hobson street door.

 

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